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Rex
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Posted: August 26 2017 at 9:22am | IP Logged Quote Rex

I have an old RCBS 5-0-5 scale that I have used constantly for almost 40 years. Several years ago it started getting erratic so I sent it in and they put new agat bearings in it (looked like plastic to me). NO CHARGE. Last week it started to get sticky again so I emailed them and ask if I could buy a pair of bearings. This morning a pair of ceramic bearings came in the mail at no charge again. I feel a little cheap about it but really appreciate such great service!
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Ham Gunner
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Posted: August 26 2017 at 9:56am | IP Logged Quote Ham Gunner

I have always heard that they were very customer friendly and eager to repair or send free replacement parts, etc.

My extra scale is a 505 that I bought used and the handle for the weighing pan has come off due to someone bending it and when I bent it back it cracked almost completely across the handle. I should see if they will either sell me one or replace it I guess, but like you, it certainly would make me feel cheap since it was abuse that caused it.

My other scale is an old Ohaus cream colored scale that was the predecessor to the RCBS 10-10 that I suppose was made before RCBS bought out Ohaus.

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RT58
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Posted: August 26 2017 at 3:48pm | IP Logged Quote RT58

I've contacted their customer service several times over the years. It didn't matter if I bought the product new, used or it was given to me, they always sent replacement parts, and even extra parts in one case, at no cost. I wouldn't say that I feel cheap, but I do know that most of my bench is "green" and RCBS is almost always my first choice.

They were sold recently and I needed a part for my Piggyback 2. I realized the wording in their guarantee was different and it sounded like they wouldn't back previous purchases. But they did and sent what I needed at no charge.
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richhodg66
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Posted: August 26 2017 at 4:06pm | IP Logged Quote richhodg66

This has been my experience as well. I have stuff by all manufacturers, but a guy can't go wrong buying RCBS anything.

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Abram
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Posted: August 27 2017 at 5:36pm | IP Logged Quote Abram

I have only good things to say about the RCBS customer service, those folks bend over backwards to help you.
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joed
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Posted: August 27 2017 at 6:09pm | IP Logged Quote joed

I didn't fare as well with my 505 scale.   From the day I got it hope it
would stick and register only after I went over the set charge.    

After sending it back it was returned with a note that said it was
within spec.    As a last resort I took a jewelers file to the pivots and
that cured it. Only time RCBS was no help.

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Slick
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Posted: September 13 2017 at 6:59pm | IP Logged Quote Slick

About 80% of my reloading equipment is RCBS, and it's their customer service that gives me confidence in buying their products.

There are some other brands that I'll buy if I like that particular product's features - like Lee dies and their FCD's. When the handle on my hand-priming unit blew out, lee sent me a new one without making me prove to them that I was within the 2-year warranty (which I was and had the receipt).

At the end of the day, it's still RCBS where I look first for anything I need.

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Ham Gunner
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Posted: September 14 2017 at 7:15am | IP Logged Quote Ham Gunner

joed wrote:
I didn't fare as well with my 505 scale.   From the day I got it hope it
would stick and register only after I went over the set charge.    


I have had several brands of scales over the years to include an inexpensive Pacific and like the scales I have now, the 505 and the Ohaus 10-10, all of them would sort of hang up at times as the charge got right to the balance point and then they would suddenly jump up a bit and show that it was a half grain or so over weight.

Applying some mica powder to the pivots did not seem to help. To cure that jumping problem, I found that I can set the pan to a gentle swinging motion before I start dropping in the powder. That allows the pivot points to work better and the scale to move according to the weight and not be hindered by any friction or whatever. Very accurate with just that slight swinging motion.

I know a good scale should not really have a problem such as that, but for the price paid, other than that slight flaw, I think my RCBS scales are very accurate.

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Rex
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Posted: September 14 2017 at 7:26am | IP Logged Quote Rex

Rick, that is a good idea.
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nascflattracker
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Posted: September 14 2017 at 6:10pm | IP Logged Quote nascflattracker

I have 5 scales, a 10-10, 5-10,2- 505s and one lyman M-5 .All nice scales. my go to scale is my 505 it trickles right up to mark. no hang. I have had that problem with a 10-10 scale. I would try that idea of addressing the pivots is a good idea.

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